Illumin – Automated Knowledge Management System (Knowledge Base)

Illumin is the perfect tool for knowledge and research management, enabling the collection, recording, quantification, and refinement of questions and answers provided to an organization's staff and clients. The knowledge base becomes a comprehensive, audited database with relevant information that can be easily shared.

Flexible Management of Requests and Responses

Illumin has a robust request management interface that includes:

• Multiple ways to generate and respond to requests

• A searchable knowledge base that retains all information that has passed through the system

• Email alerts to notify requestors and researchers of any updates to their requests

• The ability to subscribe to ongoing requests

• Unlimited custom forms and fields to capture the information you need

• Responses that can include rich text, multimedia, web resources, and attachments

Increasing Productivity and Streamlining Management

Illumin helps you streamline your research and protect your organization's valuable knowledge:

• Short and summary reports can be viewed and downloaded to determine service quality, staff efficiency, and workload.

• Priority and sensitive requests can be flagged for attention. Sensitive requests cannot be accessed by other users, with the exception of the requestor, the researcher, and the team leader.

• A timer function accurately tracks the time spent on research and providing answers.

• Email integration is supported at every step of the request workflow.