Signing a technical support contract guarantees that the Liberty and Oliver library systems are operated at maximum parameters, eliminating the negative effects caused by technical problems that may arise during use and minimizing downtime.

The advantages offered by the technical assistance contract are:

• Periodic system check-up

• Diagnosis of technical problems encountered during system use

• Troubleshooting technical problems via "remote" or on-site intervention

• Upgrade to the latest system version

• Consultancy and best-practice recommendations for user staff

• Assistance with modifying system parameters

• One visit to the client's premises for troubleshooting, consulting, or system verification

• A report according to the beneficiary's requirements

• Periodic online training sessions

• Reinstallation/relocation of the Softlink Liberty system – if needed

• The client periodically benefits from exclusive promotional campaigns

• The client benefits from a preferential price for Softlink courses held in various locations

The price of the technical assistance service is calculated based on the installed licenses and modules.

Clients with a valid technical assistance contract can submit assistance requests through the dedicated support platform.